Contact information
Last Updated: June 2026
At Noir Step, customer satisfaction is our priority. If you have any questions regarding your order, shipping, returns, refunds, products, or any other matter, our support team is available to assist you.
1. Customer Support
Our customer service team is committed to providing timely and professional assistance.
2. Website
Website: noirstep.shop
3. Support Email
Email: support@noirstep.shop
4. Customer Service Hours
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday and Public Holidays: Closed
5. Order Assistance
For faster support regarding an existing order, please include:
- Full Name
- Order Number
- Email Address used for the purchase
- Detailed description of your request
This information helps us process your inquiry more efficiently.
6. Business Information
Store Name: Noir Step
Website: noirstep.shop
7. Response Time
We aim to respond to all customer inquiries within 24–48 business hours. During periods of high demand, response times may be slightly longer.
8. Fraud Prevention Notice
For your security, Noir Step may request additional information to verify ownership of an order before processing certain requests related to refunds, address changes, or account-related matters.
9. Feedback and Suggestions
We value customer feedback and continuously strive to improve our products and services. Suggestions, comments, and recommendations are always welcome.
Thank you for choosing Noir Step.
We appreciate your trust and look forward to serving you.
Noir Step
noirstep.shop
support@noirstep.shop